Phoenix Medical Devices utilizes a Return Material Authorization (RMA) process
to coordinate the return of a product for any reason.
Download our RMA Request Form. Print,
complete and mail or fax the form to our office – ATTN: Customer Service. Fax
number and mailing information is included on the form. Do not send your return
package to us yet.
Upon receipt we will send you, via fax, your RMA number. We request that you
prominently print this number on the return package. This will expedite the
processing of your return through our system.
If you have difficulty downloading the RMA form or if you do not have convenient
access to a fax machine or email service please call our Customer Service
Department at 800-689-9892 and we will process your RMA paperwork over the
phone.
Phoenix Medical Devices, in keeping with it’s policy of continual improvement
welcomes Customer Feedback of any type. We are interested in hearing your:
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Spontaneous expressions of satisfaction
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Suggestions for improvement
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Complaints about our products, employees or business policies
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Problems or difficulties using our products
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Problems navigating or using our website
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Confusing or misleading product data
You can provide feedback to us in many ways:
If you are providing feedback by mail or fax, please download our
Customer Feedback Form, fill it in and mail or fax the form to us. Your
feedback is important to us. Customer feedback helps us to achieve our goals of
providing high quality products and services that satisfy our customer’s
requirements.
